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With a generation of big-name carmaker CEOs nearing retirement age, the issue of succession has been front and center of industry minds in recent months. Nobody expected it to be settled like this.

Nissan Chairman Carlos Ghosn was arrested in Japan, and the Japanese carmaker he once saved from the brink of bankruptcy now plans to fire the high-flying executive for allegedly being the 'master mind' behind 'significant'...

Carlos Ghosn's potential ouster as chairman of Nissan after his arrest for alleged violations of Japan's financial laws raises the question: Can the Renault-Nissan-Mitsubishi Alliance survive without him?

Subaru seeks to electrify at the Los Angeles Auto Show with the brand's first plug-in hybrid, a gasoline-electric version of the Crosstrek that arrives in U.S. dealerships by year end.

The downfall of kings is bloody and swift. That certainly looks to be the experience of Carlos Ghosn.

Carlos Ghosn was set to end his career in a few years as a towering industry figure. But it seems that will no longer happen after his arrest in Japan on charges of financial misconduct.

One of the biggest challenges faced by business owners is figuring out what customers want. Over the past several years, customers in the automotive world have spoken loud and clear: when it comes to their vehicles, they’re tired of the traditional dealership experience. Instead, they want one that’s quick, convenient, easy, and straightforward. We know this through the rise in digital car-buying disruptors such as Carvana, as well as dealerships struggling to retain customers in the face of competition from chain quick-lube and auto repair shops.

In this world of digital convenience, it’s easy to forget how important it is to integrate the human touch into every business interaction. This is especially important for car dealerships. One of the benefits of shopping at and doing business with an auto dealership rather than an online vehicle sales platform or a corporate quick-lube/repair chain is this human touch and making customers feel as though they’re part of your family. The best way to highlight this at your dealership is by demonstrating shared values.

Like it or not, the digital world has finally merged into nearly every aspect of our lives. If you own or manage an auto dealership, you’ve had to evolve and change the way you do business to accommodate customers who do their auto shopping online. Dealerships everywhere have had to step up their online marketing and social media game. Another way the car sales world is changing is the predominance of online auto dealer reviews.

Think of some of the world’s biggest brands that are known for the best customer service. Apple and Starbucks may immediately jump to mind for some people. Now think of why they’re the best. The reason customers return to these businesses, time and time again, is their focus on consistent customer service. The customer is greeted and warmly welcomed, their needs are addressed, and everything is laid out in a clear and easy-to-understand fashion.

The words “customer churn” are enough to make even the most successful business owner’s stomach churn. Why? Lost customers translate into higher costs spent on marketing and reaching out to get new customers. In fact, it costs as much as five times more to attract one new customer as it does to simply retain a current one.

If this is the case, the primary focus at every auto dealership should be minimizing customer churn rather than a rabid chase for new customers. The secret to managing your customer base and convincing them to return isn’t even really a secret; it’s something that every business should be built on. To boost your customer retention, provide excellent customer service. If you delight your customers, you will retain them. Make them unhappy, and they will go elsewhere. It really is as simple as that.

The automotive world is an ever-changing landscape, with digital disruptors such as Carvana changing the game, as well as auto manufacturers announcing cuts to the complimentary maintenance coverage that dealers rely on to keep customers coming back through the doors. To combat all of this, auto dealerships have to get creative. One of the strategies many dealers are using to stand out from the pack is adding unique services to their customer retention plan.

Jens Angerer, team lead for human-computer interaction at the Audi production lab, shares lessons-learned on developing successful VR and AR applications for marketing, sales, and employee training.

Ghosn’s Arrest Is Highly Suspicious; Logano Wins 1st NASCAR Title; Wrangler 'Death Wobble' Investigated

Under the draft Brexit deal, an EU/U.K. customs union could stay in place until a “future relationship becomes applicable.” In the meantime, the agreement spells out, a raft of EU legislation on automotive standards would stay in place in Britain.

Ghosn and Nissan Representative Director Greg Kelly reportedly underreported their compensation by a combined $44 million.

The '19 Volvo S60 T5 and T6 come in three trim levels – Momentum, R-Design and Inscription – while the top-of-the-line T8 PHEV has an exclusive Polestar trim.

Meeting the quality of life needs of growing city populations in Middle America is directly tied to offering alternatives to a still prominent car ownership culture. This will take time.

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