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VW CEO Herbert Diess was told about the existence of cheating software in cars two months before regulators blew the whistle on a multi-billion exhaust emissions scandal, a German magazine said.

Tesla's story has been such a soap opera that it's hard to know which twists and turns are worth heeding.

Supplier consultant Laurie Harbour says tariffs are raising tool costs for auto suppliers.

Matthew Simoncini, who retired after guiding Lear to record sales and profits, was the highest-paid CEO at publicly traded U.S. automotive companies last year, according to the Automotive News/Equilar CEO Compensation study.

A Texas jury on Friday hit Toyota with a $242 million verdict after finding that defects in the front seats of a 2002 Lexus ES300 caused serious injuries to a Dallas family's two young children.

Elon Musk said nobody reviewed his tweet about the plan to take Tesla private before he posted it, the New York Times reported, citing an interview in which Musk frequently teared up.

We’ve said it before and it bears repeating: certified maintenance is an essential tool to help increase customer retention. When you retain customers instead of engaging in a constant race to find new ones, you make your auto dealership more valuable.

You may wonder, however, if there’s a way to retain customer beyond certified maintenance. What can your dealership do to keep them coming back even once that maintenance runs out? When that happens, an effective way to continue your relationship with those customers is by selling maintenance contracts through a service drive maintenance program.

Over the past several years, some auto manufacturers have reduced the amount of manufacturer maintenance coverage they provide on new vehicles. We’ve seen some manufacturers such as Chevrolet reduce their maintenance coverage in model years 2016 to 2018 from two visits down to just one visit for 2019.

For the past 25 years, Mark Krejci has been president of Continental-National, an F&I development company that creates and manages dealer reinsurance and other asset-building programs for automobile dealerships across the country. For almost as long, Continental-National has worked with Performance Administration Corp. to make certified maintenance an essential part of those asset-building programs.

In the past, automobile dealerships only had to compete with one another. As you drove down the road or flipped through the TV channels, you'd see one dealership with an inflatable gorilla out front to advertise that weekend’s tent sale as the owner of another dealership paraded around in a giant cowboy hat shouting about how their salespeople knew how to “round up the best car deals in town!”

A customer centric approach isn't something a dealership simply stumbles into or takes on halfheartedly. It has to be a deliberate decision that starts with the owner and moves through the entire organization. In order to ensure that everyone at the dealership is on the same page, it’s an excellent idea ensure that everyone in the dealership is aware of the new customer centric initiative. When it comes to building value in sales, everyone from the person who answers the phone to the sales staff themselves must be on board with the new direction.

As we’ve moved through the first two decades of the 21st century, the auto sales landscape has changed so much as to be almost unrecognizable. Car sales are down from their peak in 2006. More and more households are opting to share one car or use services like Uber and Lyft to get around.

It’s not all bad news, though. Even though new customers may be more scarce, a shift in thinking among progressive car dealerships is driving a sales strategy that’s bringing current customers back — and doubling the likelihood of them purchasing another car. This customer retention strategy is known as the customer centric process, and it can be laid out in four simple steps that start with greeting the customer the moment they step onto your lot before working to build customer loyalty through a complimentary maintenance program.

Since 1995, hundreds of thousands of classic car enthusiasts have gathered along Detroit's main thoroughfare, Woodward Avenue, on the third Saturday in August to celebrate tail fins, squealing tires and copious amounts of chrome.

New Mustang Cobra Jet Unveiled; Magna's SmartAccess Technology; VW Doesn't Need More Economy of Scale

WardsAuto contributor Herb Shuldiner remembered for his tenacious reporting and deep knowledge of auto industry.

The concept’s “cool, clean and forward-looking” appearance hints at the design language due on the brand’s forthcoming electrified vehicles.

Saudi Aramco will develop a fuel with a refinery process that promises lower carbon-dioxide emissions, while Mazda and a Japanese institute will research and develop a high-efficiency engine that uses the fuel.

“We’re in a service-based industry. We should capitalize on what drives revenue, and that’s the connection the consumer feels with the person providing the service,” says VW SouthTowne’s Bryan Armstrong.

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