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What We Do
Products
For many businesses, the only way to increase profit is to raise prices, cut costs or bring in more customers. We have options! Learn More
Services
It's not all about the products. Learn to sell them, master the presentation, and stay compliant! We always put the Dealer First!
Software & Technology
Access technology built for your business with partners who understand your challenges, your appreciation for efficiency, and your financial goals.
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Training
Classroom Training
Get your F&I managers out of the chaotic dealership environment where they can focus. In the classroom, they can listen, discuss, question and interact.
Online Training
Using our state-of-the-art training system, your F&I managers will enhance their knowledge and expertise at their own pace - 24 hours a day, 365 days a year.
AFIP Certification
Training and certification for F&I managers selling new and used vehicles. The problem with compliance is that you never know what you don't know... until it's too late.
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Training & Compliance
It's Good Business
Training your employees is just good business. It improves employee satisfaction (reducing costly turnover), makes employees more productive, increases profit, and minimizes your risk of lawsuits. This kind of improvement only comes with a structured training program designed by committed F&I training experts.
F&I managers execute more contracts than most lawyers. They're responsible for helping customers decide which products benefit them the most. They need to understand the law to keep you out of court and know every benefit of each product you sell. And they need to be able to do all of this with very little supervision from management.
Continental-National's expert trainers will teach your F&I managers to increase your profit (and their own commission) without cutting corners. CN provides training designed to increase F&I profits and customer satisfaction… all while improving legal compliance. Our training and development program utilizes classroom, online and in-dealership training.
But we don't stop there. After they're trained, we'll continue to develop their skills. We'll be there regularly to ensure they continue to do things right and we'll monitor and notify you of their progress.
Here's How It Works
Set profit objectives
- - Establish F&I product offerings and agree on product penetrations
- - Establish product profits
Set up processes
- - Implement custom presentation processes
- - Install menu selling
- - Implement compliance program
Train, develop & service
- - Weekly in-store monitoring and participation upon request
- - Recurrent product knowledge training
- - One-on-one training with F&I managers
- - Personal coaching for under-performing personnel
- - Weekly online webinar training and monthly F&I schools
Monitor
- - Email key personnel F&I performance reports daily
- - Provide complete vehicle sales, performance tracking and management reports
- - Establish procedure for auditing deals - inspect for what you expect
It's Good Business
Improve employee satisfaction, reduce costly turnover, make employees more productive, increase profit, and minimize risk!.
This kind of improvement only comes with a structured training program designed by committed F&I training experts.